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Dispute Resolution, Arbitration & Cancellation Policy

Definitive protocols for handling creative non-delivery, milestone rejection, TIA Mediation Desk procedures, cancellation refunds, and binding arbitration.

Last updated: August 23, 2026 • Version 2.4.0

TIA provides a multi-stage dispute desk designed to resolve commercial disagreements fairly, objectively, and rapidly without costly legal proceedings. All disputes follow a 3-step escalation protocol.

1. The 3-Stage Dispute Resolution Process

STAGE 1: Direct Workspace Negotiation (48 Hours)

When a deliverable is rejected or delayed, the Brand and Creator have 48 hours to communicate in the campaign workspace chat, specify timestamps, and resolve minor revision notes.

STAGE 2: TIA Mediation Desk Review (72 Hours)

If unresolved after 48 hours, either party may escalate to the TIA Mediation Desk. A neutral TIA compliance officer reviews the original brief, uploaded revision logs, and video cuts against objective specifications.

STAGE 3: Deterministic Escrow Allocation Decision

The TIA Mediation Desk issues a final administrative determination: full creator payout, partial pro-rata split (for completed script/concept work), or full refund back to the Brand escrow balance.

2. Cancellation Rules & Refund Conditions

2.1 Cancellation Prior to Production: If a Brand cancels a campaign before the Creator has commenced work or submitted initial concept drafts, 100% of the locked escrow budget is refunded to the Brand (minus third-party payment gateway processing fees).

2.2 Cancellation After Draft Approval: If a Brand cancels after formal approval of script/storyboard milestones, the Creator is entitled to retain the approved milestone fee (typically 20%–30%), and the remaining unexecuted post milestone funds are refunded to the Brand.

2.3 Creator Non-Delivery (Ghosting): If a Creator fails to submit deliverables within five (5) business days past the contract deadline without approved extension, the campaign is cancelled for material breach, and 100% of escrow funds are refunded to the Brand.

3. Platform Mediation Non-Liability Shield

3.1 Administrative Facilitation: TIA Mediation Desk acts purely as an administrative facilitator to resolve marketplace escrow allocations based on objective submission evidence.

3.2 Exemption from Damages: BOTH USERS AGREE THAT TIA AND ITS MEDIATORS SHALL INCUR ZERO LEGAL LIABILITY FOR ADMINISTRATIVE ESCROW DETERMINATIONS. USERS WAIVE ANY RIGHT TO SUE TIA FOR DECISIONS RENDERED IN GOOD FAITH ACCORDING TO THIS POLICY.

4. Binding Statutory Arbitration

In the rare event that a formal legal dispute cannot be resolved through TIA Mediation:

The dispute shall be submitted to binding individual arbitration under the Arbitration and Conciliation Act, 1996 (India).
The venue and seat of arbitration shall be Bengaluru / New Delhi, India.
All proceedings shall be confidential and conducted in the English language.
Class Action Waiver: Users explicitly agree to resolve disputes on an individual basis and waive any right to participate in class actions or representative proceedings against TIA.